ASSISTANCE & SUPPORT

With our comprehensive service packages, we support you as a user from the initial idea through project planning to the reliable operation of your systems. A team of qualified and highly motivated experts and an optimum IT infrastructure guarantee you professional product support for our products and systems. We guarantee you short response times – all within the framework of customized service contracts. HST uses special management systems to ensure professional service. Our trouble ticket system displays the processing status of a reported error at all times and at the same time makes product quality transparent. The support hotline can be used around the clock, 365 days a year. A support forum is also available, which is a comprehensive knowledge database and offers solutions to current problems. If you wish, you can entrust us with the entire service process for your system.

MACHINES & SYSTEMS SUPPORT

  • Carrying out inspections and maintenance
  • Execution of repair services
  • Inventories, documentation, revisions
  • System checks and optimizations

SUPPORT FOR KANIO, SCADA AND TELEMATIC

  • Support hotline
  • 24 hour/365 day support hotline (optional)
  • Troubleshooting with response times
  • Update provision
  • Update facility
  • Spare parts stock TeleMatic (optional)
  • Data backups
  • System checks and optimizations

OPERATIONS & SERVICES

With our qualified team of mechanical, electrical and process engineers as well as IT specialists and over 30 years of experience in the water and utilities industry, we guarantee you professional support and the value retention of your systems. Our services include measurement programs and campaigns for the provision of planning data or the creation of a balance sheet, as well as the commissioning and running-in of systems. Of course, you can also leave the operation of technical solutions in our hands. We then not only take care of maintenance, but also of the actual operating process. Our IT systems keep us constantly informed about what is happening and the condition of the equipment. If, for example, you have decided to purchase our modern KANiO® operations management system and do not have your own resources for data collection, input and configuration, we can offer you the necessary services directly or with a network of solution partners.

MAINTENANCE & REVISION

We carry out your inspection, maintenance and care processes on the basis of our KANiO service platform. This enables both an overview of upcoming services and the optimization of our inspection tours to your systems. The KANiO “Multi Tour” function records maintenance orders within a region and bundles them where possible. This allows us to minimize costs for our customers. If our products are equipped with smartSCADA or your systems with SCADA.web, we can carry out our service intervals according to their condition. The customer can also easily call up information on the condition of the machines. We also supply our machines with service tools: Customers are given access to our database as soon as they purchase the products. This means that all documents, operating instructions etc. are available for the duration of the warranty and service periods.

KONTAKTIEREN SIE DAS SERVICETEAM

Unser Serviceteam für technische und betriebliche Ausrüstung unterstützt Sie bei Planung und Durchführung aller Serviceleistungen für Maschinen & Anlagen sowie IT & Automation.

Schicken Sie uns Ihre Anfrage und wir unterbreiten Ihnen einen Lösungsvorschlag.

Tel: +49 291 9929 0
Fax: +49 291 7691
E-Mail: planerservice@hst.de